Privacy Policy
Privacy Policy Information

Confidentiality

Last Updated: March 2026

VVM Cleaning Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

To provide our premium commercial cleaning and facility management services, we may collect the following types of personal information:

  • Identity Information: Names, job titles, and business entity details.

  • Contact Information: Business addresses, email addresses, and phone numbers.

  • Service Data: Site access details, security protocols, and specific cleaning requirements.

  • Financial Information: Billing addresses and payment details for corporate accounts.

  • Digital Data: IP addresses and website usage data collected via cookies when you visit vvm.com.au.

2. How We Collect Your Information

We collect information through various professional touchpoints:

  • Direct Interaction: When you request a quote, sign a service agreement, or contact our Perth office.

  • Website Enquiries: Information provided through our “Request a Quote” or contact forms.

  • Site Inspections: Data gathered during facility walkthroughs to provide accurate service proposals.

  • Third Parties: Occasionally, we may receive information from property managers or strata bodies authorized to share your details.

3. Purpose of Collection

We collect and use your personal information to:

  • Provide tailored cleaning and facility management solutions.

  • Manage corporate accounts and process administrative billing.

  • Communicate operational updates or emergency site information.

  • Conduct quality assurance audits and follow up on service feedback.

  • Comply with legal and regulatory obligations under WA WorkSafe and Australian law.

4. Data Security & Security Shredding

As a provider of Security Shredding and Integrated Waste Management, we understand the criticality of data protection.

  • Storage: All digital information is stored on secure, encrypted servers with restricted access.

  • Confidentiality: Our staff are vetted and bound by strict confidentiality agreements.

  • Physical Security: Any physical documentation containing sensitive client data is disposed of via our secure, certified shredding processes.

5. Disclosure to Third Parties

We do not sell or rent your personal information. We may disclose your information to:

  • Third-party service providers (e.g., specialized pest control or landscaping partners) solely to fulfill your service contract.

  • Professional advisors, including accountants and legal counsel.

  • Regulatory bodies, where required by law.

6. Access and Correction

You have the right to access the personal information we hold about you. If you believe any information we hold is inaccurate or out of date, please contact our Privacy Officer at info@vvm.com.au. We will take reasonable steps to correct verified inaccuracies within 10 business days.

7. Complaints and Feedback

If you have concerns about how your data has been handled, please contact us directly:

Privacy Officer VVM Cleaning Solutions Perth, Western Australia Phone: +61 4 1319 1583 Email: info@vvm.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.